SHIPPING POLICY

At House of Crystal, we take pride in carefully preparing and packaging every order so your pieces arrive safely and beautifully presented.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or holidays will begin processing on the next business day.

During sales, promotions, holidays, or periods of unusually high order volume, processing times may be slightly longer.

Shipping

Once your order has been processed, it will be shipped using the shipping method selected at checkout. Estimated delivery times are provided by the carrier and begin once your order has been shipped.

Please note that shipping times are estimates and are not guaranteed. House of Crystal is not responsible for delays caused by shipping carriers, weather, holidays, customs, or other circumstances outside of our control.

Tracking

Once your order ships, you will receive a shipping confirmation email containing tracking information when available.

Please allow up to 24–48 hours for tracking information to update after your package has been shipped.

Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order is returned to House of Crystal because